FAQ

We specialize in premium anime and pop culture collectibles including:

• Gundam model kits and figures (including Alclad II finishes)
• Chibi figures from Banpresto and Nendoroid
• High-end mech figures from Sentinel and Soul of Chogokin
• Monster figures and Figuart Zero statues
• Joytoy action figures and scale models
• Modeling supplies like primers

Our inventory focuses on officially licensed products that appeal to serious collectors.

Absolutely! We only sell 100% authentic, officially licensed collectibles. As collectors ourselves, we understand how important authenticity is to the collecting community. Every product undergoes verification before being listed in our store.

Great observation! The duplicates represent subcategories – for example, we separate standard accessories from modeling-specific accessories. This helps collectors quickly find exactly what they’re looking for in our extensive inventory.

You can create an account during checkout by selecting “Create an account” after entering your email. Account benefits include:

• Order history tracking
• Faster checkout
• Wishlist functionality
• Exclusive collector notifications

We process orders quickly (within 1-2 business days) to get your collectibles to you faster. If you need to modify or cancel an order, please email [email protected] immediately with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the packing phase.

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely through encrypted channels.

Your security is extremely important to us. We use industry-standard SSL encryption for all transactions and never store full credit card details on our servers. For added security, we recommend using PayPal if you prefer not to enter card details directly on our site.

We offer two collector-focused shipping methods:

• Standard Shipping ($12.95): Via DHL or FedEx (10-15 business days after dispatch) with full tracking and insurance
• Free Shipping: For orders $50+ via EMS (15-25 business days after dispatch)

Our team processes orders within 1-2 business days. Each collectible undergoes a quality check before being packed with collector-grade materials to ensure it arrives in pristine condition.

Yes! We ship globally to unite collectors across continents. Currently, we cannot ship to some Asian countries and remote areas due to logistical constraints. If you’re unsure about your location, please contact us before ordering.

You’ll receive a shipping confirmation email with tracking information as soon as your order leaves our warehouse. Both our Standard and Free Shipping options include tracking capabilities so you can follow your collectibles’ journey to your display case!

We offer a 15-day return policy from the delivery date for items that arrive damaged or aren’t as described. To initiate a return:

1. Email [email protected] within 15 days of delivery
2. Include your order number and photos of the issue
3. We’ll provide return instructions and a prepaid label if applicable

All returns must be in original condition with all packaging materials. Unfortunately, we cannot accept returns simply due to change of mind for collectibles.

We take great care in packing your collectibles, but if damage occurs during transit:

• Contact us immediately at [email protected]
• Provide photos of the damaged item and packaging
• We’ll arrange for a replacement or refund

All standard shipments include insurance for this purpose.

We currently don’t offer direct exchanges. If you need a different item, you can return the original (following our return policy) and place a new order. This ensures you get your desired collectible as quickly as possible.

Our team of collector-enthusiasts is always happy to help! Email us at [email protected] and we’ll get back to you faster than a Nendoroid sells out!

Happy collecting from all of us at Cheap Figures Store – where premium collectibles meet affordable prices!